Refund Policy

We are committed to providing a smooth and transparent refund process. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

Refunds are issued only after the returned product has been received and inspected by our team.

You are eligible for a refund if:

• The product was damaged or defective
• You received the wrong item
• The product is missing from your order
• The return request was approved according to our Return Policy

2. Non-Refundable Situations

Refunds will not be issued if:

• The product has been used or damaged by the customer
• The return request was made after the return window
• The product is non-returnable (personal care, perishable, customized items)
• Items purchased during clearance or sale
• Incorrect shipping address provided by the customer

3. Refund Process

Once your return is approved and received:

1. The item is inspected by our team.
2. You will receive a confirmation email.
3. Your refund will be initiated.

4. Refund Method

Refunds will be issued to the original payment method used during checkout.

Examples:

• Credit/Debit Card → Refunded to the same card
• UPI/Wallet → Refunded to the same account

5. Refund Processing Time

After approval, refunds are processed within:

5–7 business days

Please note:

• Banks and payment providers may take additional time to reflect the amount in your account.

6. Partial Refunds (If Applicable)

Partial refunds may be issued in special cases:

• Items returned not in original condition
• Missing parts not due to our error
• Return requests approved with deducted shipping charges

8. Contact Us

For refund-related queries, contact our support team:

Email: helpdesk@arshiyacollection.com
Response Time: 24–48 business hours

We appreciate your trust and strive to make your shopping experience hassle-free.